Visi4

Remote Support

Establishing a Remote Support Session

It may happen that you contact our support team and it turns out that we have to have a closer look on your system. For this, there is a utility program that allows us to remote control your computer. You can see all the actions taken by us on your screen and you can abort the connection any time.

To establish the connection you need an active internet connection.

With your ID and 4 digit password we can start the remote session. We can control your desktop and communicate with you via a Chat window on the lower right corner of your desktop: Regarding the voice communication loudspeaker and microphone are required on the customer PC computer system. As a second option skype communication would be also possible instead of telephone communication.

Software Support and Tutorial Videos

Visi4 has the expertise from many microscope installation with MetaMorph, MetaVue, MetaFluor, AutoQuant Deconvolution and 3D AutoVisualisation. Also with AxioVision and ZEN from Carl Zeiss.

Visi4 can offer software packages, hardware installations and training with:

Visi4 offers support in both Axiovision and ZEN from Carl Zeiss.

VisiView Hardware Support and System Integration

Do you need costumized software features to improve the functionality or do you want to implement special equipment in your microscopy setup?

The VisiView software would be a perfect solution! With a dynamic team of software engineers we are listening to our costumers - and with our experience we can try to help or find a solution to suit your specific request and needs.

System requirements:

Computer with Windows 7 Pro or Ultimate 32 bit or 64 bit (or Windows 10 dependent on available hardware drivers) and neccessary hardware interfaces - please ask Visi4.

Hardware supported (the list are not complete) - please ask Visi4.